Frequently Asked Questions

Do I need to verify my age to purchase?

Yes. All customers must be of legal age to purchase tobacco products in their state or territory. Age verification may be required at checkout or upon delivery.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout.

How long does delivery take?

Delivery times vary depending on your location. Standard delivery typically takes 3–7 business days. You will receive tracking information once your order has been dispatched.

Can I track my order?

Yes. Once your order is shipped, you will receive an email with a tracking number so you can monitor your delivery.

What is your return policy?

Due to the nature of tobacco products, we generally do not accept returns unless the product is faulty or damaged upon arrival. Please contact us within 48 hours of receiving your order if there is an issue.

Do you ship Australia-wide?

Yes, AUSMOKE ships to all states and territories across Australia.

How do I contact customer support?

You can reach us via the contact form on our website or by emailing our support team. We aim to respond within 1 business day.